Cancellation and Refund Policy :
We at HostEtech.com dedicated to provide you the best services but there are times when things go wrong. We try our level best that there are no situations arising when you are not satisfied with what you have received or you find a difference between what you have ordered and what you have received. But at any time due to some unavoidable circumstances you are unsatisfied with what you have received then contact us at the earliest and we will gladly assist you to find out a solution with mutual consent.
In case of dissatisfaction from our services, clients have the liberty to cancel their services and request a refund from us.
Cancellation Policy :
Clients wish to cancel their Shared Hosting or Reseller Hosting services please submit a new support ticket or by sending an email to firstname.lastname@example.org with Subject as "Cancellation & Refunds".
Refund Policy :
- In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account.
- There are no refunds on VPS, Dedicated Dervers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30 days non-conditional money back period will be refunded on a prorated basis of any unused time.
- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same Bank account
- Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be "returned" until the duration of the domain term has expired.
- Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
- Taxes can’t be refunded by us a
Our ultimate aim is a satisfied and a happy customer.